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Free shipping over $600: Always. Everywhere.

Our Custom and Bespoke Concierge

Capture Your Love Story

Custom Lab Diamond and Moissanite Jewellery

As fine jewellery designers, we understand the significance of a jewellery that truly captures your unique style and story. We are dedicated to bringing your vision to life, be it a custom engagement ring, an anniversary gift, or simply a special piece for yourself.

Our bespoke service is truly tailored to your vision. From initial designs to the finished product, we pride ourselves on providing a personalised experience that will bring your dreams to life. Let us help you create a piece that is as special and one-of-a-kind as your love story. Contact us today to begin the journey towards your forever piece.

Our custom concierge is perfect for anyone unsure or anxious about shopping for fine jewellery. Our friendly team will guide you through the process, step by step.

Custom projects vary in timeframe depending on complexity and your needs. Allow at least 8-10 weeks for design and production. 

1.6ct F VVS2 lab diamond in custom 18K and platinum setting

Special Order Lab Diamond Jewellery

Discover our lab diamond concierge.

We spend hours reviewing thousands of diamonds to find the best options for you and your budget. Our premium service can't be matched - big chains can’t offer this attention to detail and personal service.

Sourcing premium lab diamonds takes time. We happily invest hours in securing the best stones on the market. Our relationship with Australian dealers allows us to source the most beautiful lab diamonds from all over the world.

Bespoke Design Process

1. Consult

First we will arrange a custom consult, either in person or over Zoom. During our conversation, we aim to get a sense of your story, desires and design ideas. Please prepare reference images or drawings to help us catch your vision. In the following days, we will provide a quote. If you wish to proceed with the project, a 50% deposit is required.

2. CAD Production

Next, we'll go to the drawing board and produce a Computer Assisted Design (CAD) based on our consult. We'll get into the nitty gritty design elements required to create your dream piece with full functionality and craftsmanship to last a lifetime. You will have an opportunity to review and adjust the CAD as many times as you need. Please allow 7-10 business days for CAD production. 

3. Crafting your Custom Jewellery

After you approve your design, we'll begin crafting your custom project. We will update you during this process. Production will take 6-8 weeks.

4. Final Images, Payment and Delivery

Finally, we'll send you images of your completed project. After the balance of your payment is received, we will pack your custom item in our signature packaging and proceed with your selected delivery option. 

SEVEN SWANS COUPLE

Hannah and Ben

"Thank you so much for creating my dream ring! I can't believe I get to wear it forever. It was so special to work with you."

7x4mm Pear Cut DEF VVS1 Moissanite, 5 Prong Setting with V-Tip in Platinum.

7x8mm Emerald Cut DEF VVS1 Moissanite, 4 Prong Setting with Hidden Halo in 18K Yellow Gold.

SEVEN SWANS COUPLE

Harmony and Amiel

"We couldn't have been happier with Harmony's custom engagement ring. Every part of the process - from design to communication and delivery - was easy and exciting. We were so comfortable knowing our engagement ring was in capable hands."

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